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Terms & Conditions of Use

Please read these terms and conditions carefully and print and keep a copy for your reference. This website is owned and operated by Gas Appliance Stockists, 5 Victoria Street, Glossop, Derbyshire, SK13 8AQ.

Our Policy

At Fire-Places-Online it has always been our policy to treat customers in exactly the same way we like to be treated ourselves. We've tried to keep our terms and conditions as brief and readable as possible whilst at the same time making sure we give you all the information you require and that we comply with the relevant legislation (EC Distance Selling Directive). You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and you will not receive an e-mail confirming acceptance of your order, in this case there will be no contract between us and we will refund you in full any money you have sent to us.

How to place an order

To place an order on our website you need to go through the following steps:

1. Browse through our products and find the product(s) you want to buy.

2. Add the products to you shopping basket.

3. From the shopping cart click to checkout.

4. Fill in your details including name and billing address.

5. Select your shipping requirements.

6. Select your payment method.

7. Pay.

8. You will receive an email from us confirming we have received your order.

Data & Privacy

The information we collect from you when you place an order or register for an account on our website will be stored in our database and used to carry out your instructions and action your order. From time to time we may also send you an email newsletter, giving you information we hope you might find interesting on our new products, special offers and the like. At any time you can let us know that you don't want to receive these emails by visiting the following page on our website: http://www.fire-places-online.co.uk/index.php?main_page=unsubscribe.

THERE ARE NO CIRCUMSTANCES UNDER WHICH INFORMATION ABOUT OUR CUSTOMERS MIGHT BE PASSED TO A THIRD PARTY.

Security

Our website's payment and login pages are protected by encryption technology meaning that communications between your computer and our website are secure. This is also the case with our external payment solutions providers (Paypal). We make every reasonable effort to ensure all your data is secure and protected.

The use of ‘Cookies’

In order to enable us to provide you with a personalised browsing experience, this site uses ‘cookie’ information collection technology. “Cookies” are small pieces of information that are issued to your computer when you enter a website. Cookies are stored by your browser on your computer’s hard drive, and they can be used for a wide range of purposes, such as identifying your computer’s previous visits to this website, and to ascertain the most popular features of this website.

Why Do We Use Cookies?

Like many other websites, this website uses cookies as they enable fire-places-online.co.uk to identify your computer when you visit this website. We also use cookies to develop a clearer picture of which parts of this website are the most popular to its visitors, and your preferences. You are not obliged to accept cookies and you may amend your browser’s settings to prevent it from accepting cookies.

Supply

We will supply you with the products you've ordered as they are described on this website. We work closely with our products manufacturers and suppliers and order our products from them as soon as we receive your order. Part of the reason we are able to offer such low prices is that we don't keep a large inventory ourselves so we don't have the extra costs associated with this which would inevitably lead to higher prices for our customers. In the vast majority of cases our suppliers deliver their products to us within twenty-four hours and we then dispatch them to our customers the same day. We make every attempt to keep the website up-to-date with any changes in the specifications of any products however the manufacturers reserve the right to make changes to the specifications of any product without prior notice. If this is the case with a product you have ordered you will always be informed of this fact and offered a full refund. We also make every effort to keep our website up-to-date with the latest stock situation at our suppliers so that we can supply any products ordered quickly to our customers. If for any reason we are unable to fulfil any order in less than 30 days we will contact you and offer you a full refund.

Delivery

Our products are usually delivered within 10 - 14 working days of you placing your order. However we do not guarantee delivery until 30 days after the order has been placed. If an item is marked as 'out of stock' then delivery may take substantially longer. We strongly recommend you call us before ordering an out of stock item to check with us when we expect we will be able to deliver your item. If you need your products to be delivered by a specified date that is sooner than 30 days after your order please call us on the number below prior to making your order. Once we dispatch the items to you we will send an email to let you know that it is on its way. Our couriers deliver between 8am and 6pm. Obviously you the customer recognise that we do rely on outside courier services to deliver your products and hence perform part of the contract we have with you. We monitor the performance of our couriers continuously and in the vast majority of cases our products are received in a timely manner. In the small number of cases where due to circumstances beyond our control our products are not delivered on time, as soon as we learn of this, we will do our utmost to make sure the product is delivered to our customer as soon as possible.

Delivery Costs

The prices shown on our website and the amounts we take an authorisation for when customers pay for products through our website do not include delivery costs. If delivery costs apply to a product you have ordered we will contact you with a quote for delivery. If at this point you are not happy with the price and want to cancel the order you can do so and you will not be charged (we only take an authorisation from your credit card or chosen method of payment, not actual payment until we have confirmed the order with you, and will cancel the authorisation if you want to cancel the order). We offer free delivery to customers in areas within 10 miles of our shop in Glossop. For all other customers we will charge delivery costs at the same price as we pay our couriers. Due to the complex calculations involved in working out delivery costs for parcels of different sizes and weights to different areas, we cannot give definite prices on this website. Some of our manufacturers will ship your products directly to you meaning that for some products there will not be a delivery charge in addition to the price.

If you choose you can pick up your products from our shop in Glossop Derbyshire (approx 10 miles South East of Manchester, 3 miles from the end of the M67) or arrange for your own courier to ship the products. Please let us know beforehand if you are picking up your own products so that we make sure it is ready for you when you arrive.

Guarantee

If the product you order doesn't match up to the specifications as described on this website, is damaged in any way when it is delivered, is delivered unacceptably late or you are in any other way dissatisfied with the product please call us as soon as is convenient so that we can discuss how to resolve the issue. If the product is damaged we will either send you replacement parts or arrange for the product to be collected and returned to us for repair or replacement. All the products we sell are covered by a manufacturers guarantee. Again you should note that your rights under current consumer protection laws are not affected.

30 Day money back guarantee

We give all of our customers a 30-day money back guarantee. If you return the product to us, at your own expense, unused and in its original packaging within a period of 30 days from the date the product has arrived with you or the date you have picked the product up from us we will give you a refund of the money you have paid us for the product minus any delivery and shipping expenses we have incurred. This money back guarantee does not affect your rights when we are at fault — for example, if goods are faulty or mis-described. To request your money back under this guarantee, please e-mail us or write to us at the address below. Returned products will not be accepted if you have not contacted us prior to sending them. We will refund your money within 30 days from the date we receive the goods. You do not have to give any reason for requesting your money back, however a brief explanation will help us to improve the service we offer to customers in the future. You are responsible for the risk of loss or damage during shipping when you return goods, so you should take out enough postal insurance to cover their value. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Cancellation of order policy (Cooling-Off period)

If you wish to cancel your order you can do this up to 7 days after the order has been placed. If you decide to cancel please call us as soon as possible so that we can cancel the order if the product has not already been shipped to you. We will also require a written request to cancel from you sent to the address below. If the product has already been delivered to you, you will need to return the product to us unused and in good condition. You do not have to give any reason for cancelling, however a brief explanation will help us to improve the service we offer to customers in the future. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. If you cancel your order you will receive a full refund within 30 days. If a period of longer than 7 days has passed since your order was delivered, please refer to our 30 day money back guarantee above.

Faulty goods

If there is a problem with the goods, please contact us to discuss the matter further. If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund. If a fault is found later on, or if you delay in making a complaint, you will still be entitled to a repair or, if a repair cannot be done without causing you significant inconvenience, a replacement. If a replacement is not available, you may be able to claim a part or full refund of your money.

Refunds

In the event of loss, late delivery or damaged products, when a replacement is not available, we will arrange for the product to be picked up wherever possible and refund you the full amount you have paid for that product. If your payment has been made by credit card the refund will be made to your credit card company. If you have paid us by cheque we will post a cheque to you promptly. Our major concern is maintaining happy relationship with our customers.

Complaints Procedure

If you have a complaint please call, email or write to us and we'll do our best to resolve the issue for you.

Payment

We accept payment in using the following methods:

- Paypal (Mastercard, Maestro, Visa, Visa debit, American Express, Switch, Solo and Direct Debit).

- Cheque

Law and Jurisdiction

Any contract for your purchase from Fire-places-online is governed by and is to be interpreted under English law, you agree that such contract will be subject to the non-exclusive jurisdiction of the English courts.

Changes to these terms

These terms were last changed on 26th January 2010. If we change the terms we will keep a copy of these terms on our website that you can access via the link below, so that you access them at a later date. These terms apply to your order. We may change our term and conditions at any time, so please do not assume that the same terms will apply to future orders.

Final Note

Our aim is to serve our customers in a fair and honest way and supply them with good quality products at excellent prices. If you have any concerns regarding our privacy, security, complaints, delivery policy or anything else contained within this agreement please contact us at the address below.

Gas Appliance Stockists
5 Victoria Street
Glossop
Derbyshire
SK13 8AQ

Tel: 01457 856677

Email: service@fire-places-online.co.uk

Your IP Address is: 3.208.22.127
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